Customer Care Program

The Customer Care Program is a 16-Week Aboriginal Training-To-Employment Program. The CCP consists of  “Setting the Foundation” (i.e. Communication/ Financial Literacy/ Time Management/ Team Building/ Personal & Interpersonal Skill development).

CCP Essential Skills: TOWES Assessments & PLATO on-line learning. Essential Skills curriculum provides a foundation for learning the following workplace skills: Reading, writing, thinking, document use, oral communication, computer use, numeracy, working with others and continuous learning.

  • Customized Essential Skills training targeted to the needs of Customer Service
  • employability skills
  • financial literacy
  • career exploration
  • goal setting Computer proficiency (Minimum 40 wpm): key boarding, data entry & College of New Caledonia certified MS Office Training (Word, Excel & Outlook).

A Holistic reflection of Aboriginal worldview will be incorporated into the training via workshops. (i.e. Overview of the First Nations of BC, history of aboriginal education, residential school intergenerational workshops, post-traumatic stress / stress reduction, and healthy relationships / the impact on employment. Personal cultural knowledge and pride in identity is stressed throughout).

College of New Caledonia (Prince George) Certifications:

  • Management Skills for Supervisors levels 1,2 & 3
  • The Justice Institute of BC / Foundations of Collaborative
  • Conflict Resolution
  • World Host
  • Diversity and Respect in the Workplace.
  • Group visits to potential employers

The Customer Care program is supported by local industry such as Fortis BC, Telus and Local Hotels.